Zendesk Managed Services
Ensure your Zendesk environment evolves with your business. Predictable expertise, monthly commitment.
Essential
For growing teams needing reliable maintenance.
- Up to 1 hour/month PS
- Priority Support
- Annual Health Check
- Basic Reporting
- 24h Response SLA
Professional
Perfect for scaling operations with complex needs.
- Up to 5 hours/month PS
- Strategic Consulting
- Quarterly Roadmap
- Advanced Reporting
- Custom Integrations Support
- 2h Response SLA
Enterprise
Full strategic partnership for large orgs.
- Custom hours/month
- Dedicated Success Manager
- Weekly Strategy Calls
- Custom Development
- Training Sessions
- 1h Response SLA
Not sure which option fits?
Let's hop on a 15-minute call. Our Zendesk specialists will help you determine the most cost-effective path for your requirements.
Ready to get started?
Drop us a line to discuss your requirements and how we can help.
The South African Advantage
"Because we source and operate in South Africa, we offer significantly lower rates than many geographies without compromising on language, expertise, or delivery quality. We operate 24/7, servicing clients all over the globe."
~40%
Cost Savings vs UK/US
24/7
Global Coverage
Responsible Recruitment & Impact Sourcing
"In partnership with CAPACITI we help take tech enthusiasts and through enhanced training bootcamp create experts, placing them into meaningful employment in high-skilled roles."
Learn about our Impact